"We are building a future without paper. In 2021, Dubai government will go completely paper-free, eliminating more than 1 billion pieces of paper used for government transactions every year."
They have got to be kidding right?
One of the first issues I identified in my latest roll was the opportunity to eradicate all of the paper stored around the county and create paperless journeys across the county. It's not just paper, which we have a great deal of, it's the maintenance of paper which people over look: the security, storage, document management, etc and that all points to money and resources wasted. Needless to say they had my full attention when I read the intro in the SXSW booklet I was sold.
The session was lead by Dr.Aisha Bint Butti Bin Bishr who is the Director General of the Smart Dubai Office, the government entity entrusted with Dubai's city-wide smart transformation by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
Dr.Aisha also leads the creation of 'The Smart City Index' - the first-ever benchmark for smart city implementation across the globe in cooperation with International Telecommunication Union and the United Nations. As an acclaimed digital transformation and smart cities thought leader globally, she represents Smart Dubai in the City Protocol Society, Smart City Expo World Congress and GSMA Mobile World Congress.
Dubai is designing an end to end, experiential journeys for all residents and visitors where they will use one unified interface to interact with the government. All the necessary entities involved in executing a digital transaction will be connected automatically to process electronic documents securely and seamlessly within seconds without creating one single piece of paper. Dr. Aisha estimated that their government transacts over a billion pieces of paper a year, based on that estimation I am dealing with a third of that number.
She spoke about creating "Digital Citizens" on 3 pillars: Technology, Legislation and Culture.
Technology - Enabling the fulfillment of technology and data needs to ensure all transactions and processes are completely paperless. Then she refereed to this as the easy part, I know this to be a fact.
Legislation - addressing the required legislation for changes to enable paperless transactions across all entities.
Culture - addressing entity and customer cultural barriers to the adoption of fully paperless transactions and processes. If she had not stated it, I already knew this is the hard part.
To date, Dubai is 57% paperless eradicating paper paper across 6 government agencies but the work is not done. There are 1,600 unconnected services and 124 different applications that are paper driven which gives me hope. As I look at the 56 different disparate divisions I am still hopeful that we can provide constituent services more seamlessly.
If you want to hear the presentation from SXSW follow the link below:
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